The company claims to operate under four core values: You are our customer, not our product Your data belongs to you We are good stewards of your data We are good internet citizens These are all great values. As an independent provider trusted for over 20 years, our goals are aligned with you, our customer. How Fastmail provides a secure service We have a great responsibility at Fastmail to keep your email secure. Average salary for Fastmail (Australia) Customer Service in Melbourne: A$48,000. No mail was lost. Surely, customer support and mail import functionality are also there. There are a few things to know before you contact our support team that will help you get the most out of your experience and keep things running smoothly. FASTMAIL email-| +1.8O5.738.61OO |- TECHNICAL SUPPORT ""NUMBER FASTMAIL plans to cease its status as "carrier-of-last-resort". www.fastmail.fm Ratings On Other Platforms Trustpilot Corporate Values Overview FastMail.fm has a consumer rating of 2.2 stars from 10 reviews indicating that most customers are generally dissatisfied with their purchases. We respect the time and attention you need to get the most from your day. . Use customer service email phrases 9. Fastmail starts at $3 per user per month with the Basic plan, which includes 2 GB of storage. Fastmail has a commitment to our customers and to the industry as a whole to provide a quality email service for human communication. "Agreement" means the Fastmail Customer Terms of Service. "Fastmail rocks! Fastmail allows you to mix users on different tiers into a multiuser plan. It's secure, private, independent, and has a . Managing Domains Use your own domain Calendars Manage your day, week, and month with Fastmail. It has tunable yet highly accurate spam filters plus easy to use rule sets. Here's the history of service outages we've observed from the Fastmail Status Page: October 2022 Warn: 34 minutes Down: about 1 hour September 2022 Warn: 40 minutes August 2022 Up Warn Down July 2022 Warn: 15 minutes June 2022 Warn: about 10 hours May 2022 Up Warn Down April 2022 The Fastmail web and app interface is back online. For scripting and database functionality, please use a full web hosting provider. Service Time Status Message; Mail delivery: 17 Oct 2022 15:55:16 UTC (1 week ago) There was a delay of up to 25 minutes for incoming mail for some users. We continually review our code and processes for potential vulnerabilities and we take new measures wherever possible to further secure your data. Show empathy 3. I usually don't write reviews however Fastmail has been so reliable i decided to. End of support for Internet Explorer. FastMail outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. We've been monitoring Fastmail outages since January 17, 2020. Fastmail was founded in Melbourne in 1999, and has achieved slow and steady growth over the past two decades. At FastMail, documentation is continually being being created and improved to meet customers needs and help you get the most out of our suite of products. These key components help to make FastMail a product that . Your privacy and email service always come first. You can phone our Customer Service team on 0344 800 4466 in the UK. Get 20% off as a Fastmail customer Protect your sensitive business data With Fastmail, only you and your trusted business partners see your emails. See business features. Check out what 120 people have written so far, and share your own experience. Fastmail is the email service i use for everything important. Besides, there's also the possibility to add up to 600 aliases. Do you agree with Fastmail's 4-star rating? This email provider has offices in . The service advertises itself as a secure email solution that protects its users' privacy. Helen Horstmann-Allen. Fastmail is an email provider that was launched twenty years ago in 1999. Aside from the subscription fees, users have to settle a business account fee which costs $5 per 3 months, $8 per 6 months or $15 per year depending on the subscription term that you get. "Fastmail rocks! Calls are charged at local rate. You get an ad-free service with calendars, contacts, and 2GB mail storage. Do you agree with Fastmail's 4-star rating? @Fastmail The routing issue causing interrupted access to Fastmail services for some users has been resolved. You won't regret this move.". Customer Service. Advanced security settings keep data safe. Fastmail features. Our customer service advisors are available 8.00am - 7.00pm Monday to Friday and 8.00am - 12.30pm on Saturday, excluding UK Public and Bank Holidays. FAQs. Do you agree with Fastmail's TrustScore? The company complains about how horrible it is to be the last choice for customers, and has began to warn builders that, if they choose to start with another company, they had better let their home buyers know that FASTMAIL won't be available should the . Do you agree with Fastmail's 4-star rating? No mail has been lost. This could be due to a slow or unresponsive internet connection, an older web browser, or a web browser with JavaScript disabled. We'll continue to monitor the situation for any further activity. We're looking for a Customer Support Agent to join the Fastmail team in Melbourne. Generally, interactions are a mix of troubleshooting and providing customer service that makes people feel heard. This way you know the company is at least making some revenue (they have been around since 2010) and you know who the customer is. Fastmail's support team troubleshoots and diagnoses technical issues on a daily basis to ensure that our customers have the best possible experience. Duties. Fastmail Reviews 123 Great Great Contacts Manage all your contacts in your Fastmail account. "I use Fastmail because it's super fast and cares deeply about privacy and doing the right thing.". 2022-06-02 02:52:21. Keep the language clear and simple 7. create a support ticket or support@fastmail.com Sales: sales@fastmail.com Press/media inquiries: visit our media page or press@fastmail.com Partnerships: partnerships@fastmailteam.com Mailing address Fastmail Pty Ltd PO Box 234 Collins St West Victoria 8007 Australia Fax USA: (917) 591-3008 International: +61 2 9475 0859 ABN ABN 31 142 646 580 Moving mail into Reply Later or Set Aside is really easy in Fastmail because of their keyboard shortcuts: view the mail, click 'm' to bring up the 'Move' menu and then start typing 'Repl..' to label it as Reply Later. . | Read 21-40 Reviews out of 118 It is common for some problems to be reported throughout the day. "We've been around for 23 years (we predate Gmail). Moreover, though present on Facebook, there is no way of contacting through Messenger. Troubleshooting: Check your internet connection; Make sure your browser is up to date and JavaScript is enabled; Productivity Tips 4 Questions to Ask Yourself When Using Social Media. 4. Show gratitude 10. Trusted by these companies Thunderbird Booking Online Buildkite With no split loyalties, our customers are our priority and our biggest asset. "Account Information" means the personal details provided for the purpose of creating and maintaining a Fastmail account and, where the account holder is the Customer, facilitating communications with Fastmail, invoicing and payment. Voice your opinion today and hear what 125 customers have already said. Think long term. . Fastmail is email that prioritizes you. Going for a business email hosting service with FastMail gives you access to 4 different subscription plans. Meet Our Team 26 August 2022 / Helen Horstmann-Allen Meet Sez, a Customer Service and Technical Support Agent based in Australia, who helps customers solve problems with kindness and compassion. Check out what 125 people have written so far, and share your own experience. We respect the time and attention you need to get the most from your day. Your data is stored on servers in New York City, USA. 2022-06-07 16:03:29. Beware of scams | Read 41-60 Reviews out of 118 You can do that by making use of their timezone info, reaching out at the right time, and suggesting solutions relevant exclusively to them. Web client and mobile app: 8 Oct 2022 18:58:24 UTC (2 . Although Fastmail runs on a customer-centric strategy, for a paid service, the customer service is not excellent. Fastmail launched in 1999 and is based in Australia. We aim to have a solid technical foundation on which to build products needed by real people. Account and billing Tools for managing your Fastmail account, whether you have one user or many. Customer service best practices 1. FastMail.fm ranks 75th among Email sites. Service 2 Value 2 Quality 2 View ratings trends Visit Website Email Check out what 125 people have written so far, and share your own experience. This is now resolved and mail delivery is back to normal. Setup Get started with your Fastmail account. Administrator controls allow you to manage access levels. We aim to help customers as much as possible with their Fastmail issues. A brief history of Fastmail. At Fastmail, we pride ourself on our experienced and knowledgeable customer support team. Admittedly not as slick as HEY but it's blazingly fast (as are most things in Fastmail) when you're used to it. Email is home for personal info, life planning, work interactions, and everything in between. We couldn't load Fastmail for you. Select the option you are having issues with, and help provide feedback to the service. As a Customer Support Agent, you'll be responsible for the execution of tasks & duties associated with the Support team including . At Fastmail, we know email is not "one size fits all." Fastmail's website hosting is only designed to host simple static webpages. 404 pages To add a custom 404 (Not Found) page to your website, upload a file named 404.html to the top-level directory for your website. Partnering with Fastmail. Season 2 of Digital Citizen is coming out soon! with Fastmail. Customer data Share resources to help even further 8. If you are calling from an overseas destination please call your local parcel carrier. End your email with gusto Customer service email examples 1. Pricing is as follows (go here for their on-site pricing info). End of support for @operamail.com addresses. | Read 61-80 Reviews out of 113 Been a Fastmail user for over 15 years, at first as a limited free then a full paying customer. Security Mail Learn all the tips and tricks about Fastmail email. Migration to app.fastmail.com. the following are the terms and conditions for use of the various services provided by fastmail pty ltd, acn 142 646 580, po box 234, collins st west 8007, australia (referred to as "fastmail"), including the fastmail email service, the topicbox mailing list service, the pobox email forwarding, filtering and domains services and the listbox email Best customer service emails will demonstrate that the rep knows why the customer chose their company and which features or products they use the most. It's secure, private, independent, and has a Gmail transfer tool. However, the company is active on Twitter and addresses users' issues there. . 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